RETURNS 

Due to the hygienic nature of all hair products, Blend can only accept items returned for exchange or refund if unopened and in the original packaging.

Please do not remove the ties and attempt to replace them as this will make the extensions void and will not be refunded.

When returning your hair extensions because you have chosen the wrong colour or length, you must notify us in writing within 14 days of them arriving with you. Please email gdollshairexstensions@gmail.com including your name and order number and we will send you a returns form to print and include in the package you are returning.

They must be as new as per our returns policy above. Please then send them with a reputable courier service or special delivery so you can track the item back to us. This is at your cost. The courier or postal authorities will provide you with insurance and a tracking number should any delivery dispute arise. We will not be held liable if the returned products do not arrive and will only replace items that have arrived safely.

In the case of us sending you the wrong item or them being faulty on delivery - we're sorry and will get this resolved quickly for you. Please email gdollshairexstensions@gmail.com with the details of the issue. Please then return the product to us for us to exchange and we will credit your carriage and redeliver the correct order our own cost.

RETURNS: FAULTY GOODS
If Hair Extensions appear faulty due to quality issues, the fault must be reported to gdollshairexstensions@gmail.com within a maximum of 30 days from the purchase date. We will email you back to advise you of the next steps. Proof of purchase must be shown, there are no exceptions on this. Please note if you have purchased your hair via your hair stylist you will need to contact them first with your concerns so they can begin the returns process with us and we can access their account and purchase records. 

Human hair is a consumable/perishable item with wear. 
Please note where Blend Aftercare has not been used we are unable to accept any responsibility of reduced hair performance. 

Products containing keratin, protein or bond builders must not be used on hair extensions. 
Due to the chemical processing they have been through the cuticle cannot absorb these ingredients in the way our natural hair does. These ingredients will lead to dryness, breakage and knotting.

Colour fade/change is not considered a fault. Ash tones and rooted areas will fade with wear. 

When registering and purchasing goods from Blend Hair Limited, you agree to abide by our Terms & Conditions of Sale.